By Leigh Branham - Understanding how and why employees gradually lose their enthusiasm and begin to disengage can help us see how we, as managers, can salvage key talent at many points along the decision path. It's important to realize that employee turnover is not an event--it is really a series of events, a process of disengagement that can take days, weeks, months, or even years until the actual decision to leave occurs (if it ever does). ^new (Added: 21-Jan-2006 Hits: 86 )

By Miriam Nelson, Ph.D., Samantha Chau, and Dr. Clifford Jay - This is the second part of a two-part series addressing the relevance of employee engagement in call centers. In a previous ICCM Weekly issue, Part 1 focused on how organizations can effectively recruit and select employees who are more likely to be engaged. This issue will focus on performance management techniques to help maintain and improve the engagement of current employees. ^new (Added: 20-Jan-2006 Hits: 95 )

By Bill Kowalski - Now, more than ever, Corporate America is suffering from a growing lack of commitment, loyalty, creativity and ideas from its own employees. Called employee engagement, this unseen, unquantifiable and unbudgeted influence has long been a powerful contributor to American business success. Sadly, with more than 2,000,000 employees lost to downsizing in the last 18 months, Six Sigma leaders must address the fact that employee engagement is declining. ^new (Added: 21-Jan-2006 Hits: 119 )

By na - The statistics on workforce engagement are shocking. According to the Gallup Management Journal's semi-annual Employee Engagement Index 29% of employees are actively engaged in their jobs 54% are not-engaged 17% are actively disengaged What's going on and what can be done about it? ^new (Added: 21-Jan-2006 Hits: 114 )

By Gallup - We all know they're out there. Our new survey finds the price tag. GMJ's first national survey found that, of all U.S. workers 18 or older, 24.7 million, or 19%, are what we call actively disengaged. This term describes people who not only fail to be enthralled by their work but are fundamentally disconnected from it. Actively disengaged workers tend to be less productive and report being less loyal to their companies, more stressed and less secure in their work. They miss more days and are less satisfied with their personal lives. ^new (Added: 21-Jan-2006 Hits: 76 )

By na - ive years ago, The Gallup Organization began creating a feedback system for employers that would identify and measure elements of worker engagement most tied to the bottom line--things such as sales growth, productivity and customer loyalty. After hundreds of focus groups and thousands of interviews with employees in a variety of industries, Gallup came up with the Q12, a 12-question survey that identifies strong feelings of employee engagement. Results from the survey show a strong correlation between high scores and superior job performance. Here are those 12 questions (Added: 21-Dec-2005 Hits: 513 )

By Andy Parsley - Now that we have identified the key drivers of employee engagement, we can start to create and implement - a road map for achieving outstanding organisational performance through the Service-Profit Chain. (Added: 21-Dec-2005 Hits: 378 )