By Robert S. Kaplan - Happy customers are good, but profitable customers are much better. In this article, professor and Balanced Scorecard guru Robert S. Kaplan introduces BSC Customer Profitability Metrics. From Balanced Scorecard Report. ^new (Added: 26-Jan-2006 Hits: 665 )

By SUSAN H. CRAMM - How to make Balanced Scorecards work for your organization ^new (Added: 26-Jan-2006 Hits: 836 )

By MERIDITH LEVINSON - senior writer Meridith Levinson shares four best practices that emerged from Fort Worth-based BNSF Railway’s experience with its balanced scorecard initiative. As CIO Jeff Campbell told her, while using the Balanced Scorecard has been a concrete way to show the value IT bring to the business, it is one time-consuming and tough method to develop. ^new (Added: 26-Jan-2006 Hits: 522 )

By Arthur M. Schneiderman - First of a three part article on how to use the balanced scorecard effectively. Part one presents a 9-step process that assures the identification of a manageable and actionable set of BSC metrics that link directly to an organization’s strategic objectives. Access the entire series from this link. ^new (Added: 5-May-2006 Hits: 231 )

By Robert S. Kaplan - Using the Balanced Scorecard approach, Robert S. Kaplan, of Harvard Business School, and David P. Norton analyze the four essentials of customer management: customer selection, acquisition, retention, and growth. ^new (Added: 26-Jan-2006 Hits: 143 )

By Robert S. Kaplan - To be effective, board members must understand their company's strategy. Professor Robert S. Kaplan offers methods for using the Balanced Scorecard and strategy maps to increase board power. From Strategy & Innovation. ^new (Added: 26-Jan-2006 Hits: 169 )

By Paul Arveson - Short article maps out ten reasons why you might want to use a balanced scorecard or other ways to measure performance. (Added: 29-Jul-2004 Hits: 2124 )