Balanced Scorecard

By Paul Arveson - Short article maps out ten reasons why you might want to use a balanced scorecard or other ways to measure performance. (Added: 29-Jul-2004 Hits: 3586 )

By Robert S. Kaplan - Happy customers are good, but profitable customers are much better. In this article, professor and Balanced Scorecard guru Robert S. Kaplan introduces BSC Customer Profitability Metrics. From Balanced Scorecard Report. (Added: 26-Jan-2006 Hits: 1599 )

By na - Very nice overview of the balanced scorecard. Good starting point if you are looking for balanced scorecard information. (Added: 18-Oct-2009 Hits: 1097 )

By 2GC - case study looks at the application of big company methods in a relatively small organisation. Zenith Systems is the UK subsidary of a larger pan-European outsourced services provider that works with large organisations in public and private sector to provide engineering services of various kinds. Over an eight month period in 2007 2GC helped Zenith design and implement a corporate balanced scorecard and then to cascade it down 2 of its divisions. The case describes how this work was approached, and discusses some of the benefits that were obtained - including solving several issues linked to changes in corporate cultural caused by a change in ownership. (Added: 18-Oct-2009 Hits: 365 )

By Arthur M. Schneiderman - Arthur M. Schneiderman has compiled his version of the origins of the balanced scorecard approach and how it has evolved. Claims the origin to be during 1987 at Analog Devices. (Added: 29-Jul-2004 Hits: 1304 )

By Arthur M. Schneiderman - First of a three part article on how to use the balanced scorecard effectively. Part one presents a 9-step process that assures the identification of a manageable and actionable set of BSC metrics that link directly to an organization’s strategic objectives. Access the entire series from this link. (Added: 5-May-2006 Hits: 1213 )

By BSI - he Institute's award-winning framework, Nine Steps to SuccessTM, is a disciplined, practical approach to developing a strategic planning and management system based on the balanced scorecard. Training is an integral part of the framework, as is coaching, change management, and problem solving. Emphasis is placed on teaching clients to fish, not handing them a fish, so the scorecard system can be sustained. A key benefit of using a disciplined framework is that it gives organizations a way to connect the dots between the various components of strategic planning and management, meaning that there will be a visible connection between the projects and programs that people are working on, the measurements being used to track success, the strategic objectives the organization is trying to accomplish and the mission, vision and strategy of the organization. (Added: 28-Dec-2009 Hits: 526 )