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Performance Management Articles, Guides and Help:

Defusing Hostile Customers Workbook

By Robert Bacal - Seminar in a book. Full book length (230 pages), some consider this the Bible for dealing with difficult, angry or manipulative customers, regardless of industry. Used by the University of New Mexico and State Govt. of S. Carolina. Viewed 2379 Times )

Stress Busters and Tips Help Card - Free Preview

By Robert Bacal - Everyone experiences stress. It's normal but it can cut your life short, or degrade quality of life. Short helpcard explains the basics of stress reduction including scientific relaxation techniques. Viewed 1745 Times )

Getting Along With Almost Anyone Helpcard

By Robert Bacal - Communication expert/consultant tells you how you can improve your relationships at home and at work by making small, practical changes in how you speak to people. Most Read Viewed 5274 Times )

Contributing To Your Team Helpcard

By Robert Bacal - More workplaces are going to a team-based approach. This card provides a number of tips on how each person can contribute optimally to the productivity and effectiveness of the team. Balances individual rights and obligations. Viewed 1650 Times )

Presenting To Difficult And Hostile Groups Helpcard

By Robert Bacal - Managers, trainers and executives often have to deal with difficult, hostile or resistant groups. Card contains dozens of tips and principles to prepare the presenter. Review this before each presentation Viewed 1450 Times )

Making Strategic Planning Work Help Card Product Information

By Robert Bacal - This card explains how strategic planning can be used in the real world to move your organization forward, to foster common vision, and to guide your business decisions over the next ten years. Viewed 1262 Times )

Performance Management - Why Doesn't It Work

By Robert Bacal - Printable version of our short, 58 page monograph explaining why most performance management and appraisal schemes fail and cost more than they are worth. Most Read Viewed 5394 Times )

Performance Management/Appraisal Checklist

By Robert Bacal - Maps out the steps of the performance management process from performance planning to the performance review meeting. Formatted in a checklist format so managers can check off tasks as the are completed. Viewed 1598 Times )

Cooperative Communication At Work Helpcard

By Robert Bacal - Guidelines and specific tips on communicating co-operatively to prevent and solve convlict situations in the workplace. An ideal resource for team members to encourage harmony, reduce unnecessary destructive conflict and create a positive climate. Based on the book by Robert Bacal entitled Conflict Prevention In The Workplace - Using Cooperative Communication. Two sided single card you can keep at work. Viewed 1412 Times )

Influencing Your Boss - Getting Heard Helpcard

By Robert Bacal - Part of the satistaction of any job is seeing your ideas, suggestions and plans successfully implemented. YOU can do things to increase the chances your boss will listen to you, through more effective communication. This help card is designed to help you use communication techniques that will make it more likely that you will be able to influence your boss, while at the same time, showing you worth and skill. Card is in adobe acrobat format (acrobat reader required). Most Read Viewed 5291 Times )

Conflict Prevention In The Workplace - The Book

By Robert Bacal - Conflict Prevention In The Workplace focuses on Conflict. Its premise is that we can gain far more from preventing conflict in the workplace than by waiting until we need to manage conflict once it occurs. By learning about and using cooperative communication techniques, other individual strategies, and team conflict reduction strategies, teams and workgroups can reduce the level of unnecessary destructive conflict. Viewed 2553 Times )

Performance Management - A Briefcase Book

By Robert Bacal - You can achieve performance levels once thought unattainable–but only when managers and workers establish clear lines of communication, and understand how their jobs contribute to the goals of both themselves and th Viewed 1600 Times )

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Pages Updated On: 6-Sep-2016 - 15:26:57

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About Company

Bacal & Associates was founded in 1992 by consultant and book author, Robert Bacal. Robert's books on performance management and reviews have been published by McGraw-Hill. He is available for consultation, training and keynote speaking on performance and management at work.

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We Believe

  • Performance management and appraisal MUST be a partnership between manager and employee where BOTH benefit.
  • Performance management can be the lever for improved employee engagement.
  • The review process is the LEAST important part of performance management
  • If managers aren't managing employee performance, why are they there?

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0