Where Do I Start With A Performance Problem?
Once you have a sense that there is a performance issue or performance problem with a specific employee, the very first step involves mapping out that problem in more detail. It's very helpful to know when the problem occurs, under what conditions, and the impact the problem has on your business or work-unit goals and responsibilities.
The more you understand the nature of the problem, the more likely you will be able to step in and help eliminate it. Also, to understand the nature of the problem, it's often useful to ask the employee about it in a non-accusatory way. What may seem to be a problem, without any rational reasoning behind it, may turn out to make sense, if you talk to the employee. You need to understand what's going on!
So, you gather information, so you can decide if there really IS a problem that requires action. Some apparent problems are so minor that they do not require you to do anything.