About Us and Performance Management Services

May We Recommend...

Just a little about us as it pertains to improving performance management and the review process.

In the late eighties, and hired as a organization and staff development consultant for the Manitoba government, I was tasked with the redesign of the training and consulting services related to performance management. Thus, I started on the path to helping organizations improve in these areas. I was also involved in the development of a performance management policy for the entire government, and was the lead in revamping the management process in one of the largest government departments.

When I left government to start my own practice, one of my first books was entitled "Why Performance Management Fails", and shortly after, I was invited to write and publish Performance Management - A Briefcase Book, published by McGraw-Hill in 1998. Other related book offers followed.

Informed By Reality

It's an unfortunate fact, borne out by research, that senior executives often believe their performance management systems work well, and often managers believe the same things. When you talk to their employees, however, a different picture starts to emerge, one not very rosy.

I've been fortunate enough to get input and feedback from thousands of employees at all levels of organizations, and these opportunities have helped me get a grasp of what works and what doesn't that reflects the entire reality, and not just reality from one particular part of the organization (i.e. executives, or mid managers).

Informed By Successful Managers

I've also had the rare opportunity to be managed by excellent managers who actually used performance management successfully. It's hard to figure out what works unless you have models based on real successes. So, what I do is based largely on the successful managers.

There's More, So Email Or Call

I've had a long career (or number of careers), and there's much more to tell about my time in research, as a professor, and my other work focusing on communication and conflict, so if you would like more information feel free to email your questions to ceo@work911.com or call at (613) 764-0241.


About Company

Bacal & Associates was founded in 1992 by consultant and book author, Robert Bacal. Robert's books on performance management and reviews have been published by McGraw-Hill. He is available for consultation, training and keynote speaking on performance and management at work.


Robert Bacal

Bacal's Books
About The Company
About Our Performance Management Philosophy
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We Believe

  • Performance management and appraisal MUST be a partnership between manager and employee where BOTH benefit.
  • Performance management can be the lever for improved employee engagement.
  • The review process is the LEAST important part of performance management
  • If managers aren't managing employee performance, why are they there?

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0