Related Topics : Communication Reference Library

Top : Related Topics : Communication - If there's a cornerstone that makes performance management and appraisal work it's the ability to have effective communication between manager and employee. Articles in this section cover various communication skills.

Communicating with Credibility

By Christine Zust - Credibility. How do you get it? More importantly, how do you keep it? Gaining credibility takes years to achieve, and maintaining it is a lifetime goal for any leader. One wrong move can erase in an instant many years of hard work. Communicating with credibility is an art form, one which you can master by using a few simple guidelines. (Added: 21-Apr-2001 Hits: 1647 )

Creativity, thinking and listening

By Nick Heap - Listening to others is often the most effective thing you can do to develop their thinking and creativity (Added: 28-Nov-2000 Hits: 1127 )

Dealing With Hostile Bait Or How Not To Get Your Buttons Pushed

By Robert Bacal - When dealing with verbal abuse or hostility from clients, it is important to be able to avoid responding to the "bait" that is placed before you. Not only is that important, but it is also important to know exactly what you can say, when you are subject to attacks. (Added: 14-Nov-2000 Hits: 1382 )

Getting Heard By Your Boss

By Robert Bacal - Like landing a plane, getting heard is all in the approach. Set it up properly and you get a smooth landing. Mess up the approach and it doesn't work very well. First, some general principles to help you get heard (Added: 17-Oct-2000 Hits: 920 )

Giving and Receiving Feedback

By Phil Rich - Feedback is a type of communication that we give or get. Sometimes, feedback is called "criticism," but this seriously limits its meaning. (Added: 25-Feb-2001 Hits: 1046 )

Not Just the Facts Ma'am

By Daniel Robin - There are two ways of talking about an experience: (1) describing exactly what you saw, heard, or felt, and (2) describing your reaction, interpretation, or opinion about what you saw or heard. Both ways are valuable. The skill is to distinguish between actual perceptions and your conclusions about them. This is the same difference as observation versus inference, or fact versus opinion. (Added: 5-Aug-2002 Hits: 487 )

Please Hallucinate the Way I Do

By Daniel Robin - A study of expert communicators has provided a powerful set of distinctions to help us notice and adjust for our human tendency to interpret, distort or delete, generalize, and make assumptions. This article looks at the ways that we tweak information. We all tend to fill in the gaps from our own experience. This is also known as hallucinating. (Usually this type of hallucination doesn't involve seeing elephants in pink pajamas ... however, you never know ...). (Added: 5-Aug-2002 Hits: 334 )

Delivering Bad News (6): Sometimes the appraisal process involves delivering bad news to employees. Learn how to cushion bad news from these articles.

Interpersonal Communication (2): The core of performance management and appraisal. How you communicate one on one with others. Articles here help you understand the process and develop your skills.

Listening (4): If you think performance appraisal involves manager talking, employee listening you're dead wrong. Managers must listen well to complete performance appraisals well. Here are some tips.

Non-Verbal Communication (3): Articles in this section will help you understand the importance of non-verbal communication, body language, consistency and congruity.