Performance Management Books By Robert Bacal

We try to find the best material on all aspects of performance management, employee appraisal and workplace performance improvements. This page is where you can find the newest additions to our reference library. Entries are organized by date added,

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Top : New : 19-Jan-2006

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Six Sigma Putting Six Sigma to Work in Business-to-Business Sales

By Marian R. Powell and Jennifer Tower - When the vice president for sales calls a Black Belt in to talk about sales, the natural inclination for the Six Sigma practitioner is to look for the "pain points" and work with a team to define the problem and build a solution. This approach will help transform the sales process, but it may not improve sales results. That is because the starting point for increasing sales – and growing the company's business – is not the salespeople, it is the customers. ^new (Added: 19-Jan-2006 Hits: 266 )

By na - Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving towards six standard deviations between the mean and the nearest specification limit) in any process -- from manufacturing to transactional and from product to service. ^new (Added: 19-Jan-2006 Hits: 203 )

By General Electric - To achieve Six Sigma quality, a process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes. Six Sigma is a vision we strive toward and a philosophy that is part of our business culture. ^new (Added: 19-Jan-2006 Hits: 70 )

By Sanjaya Kumar Saxena - All customers value consistent and predictable services and products with near zero defects. The trick for providers is figuring out precisely what this means in terms of everyday processes and performance levels. People often view Six Sigma as a rigorous statistical quality control mechanism that reduces defects to 3.4 in a million opportunities. Rather, it can more broadly be thought of as a way of using statistics to understand customer needs better and to manage business processes to meet those needs. ^new (Added: 19-Jan-2006 Hits: 84 )

By Lynda M. Finn and Sue Reynard - Six Sigma has been adopted by some of the world's leading companies as a mechanism to improve bottom line results and delight customers. But though the companies have made spectacular gains in some areas – millions of dollars in increased revenue or reduced costs – success has not been uniform. Deploying Six Sigma in areas of high workforce mobility or dispersion, such as field sales and service, has proven challenging. This is ironic in that mobile workforces are often people who spend most of their time dealing with customers face-to-face, in the customer's workplace. And one of Six Sigma's strengths is its focus on delivering what customers really care about (the key outcomes, or "critical Ys"). ^new (Added: 19-Jan-2006 Hits: 81 )

By Ritesh Chatterjee - How does an organization manage the Six Sigma process for delivering outstanding Business Results? Ritesh Chatterjee provides his top 10 lessons learned for deploying Six Sigma within a business or organization. ^new (Added: 19-Jan-2006 Hits: 79 )

By Regina M. Clark - Most Six Sigma trainers are technical experts that have been asked to deliver training. Before facilitating a training program, there are some fundamentals that every trainer needs to master. The following tips will get you moving in the right direction... PDF file ^new (Added: 19-Jan-2006 Hits: 163 )

By na - So how do you implement Six Sigma in a way that's risk free? By using the proven power of diffusion (see The Diffusion of Innovations by Everett Rogers). Over 50 years of research into how changes take root and grow in corporations and cultures suggests a much safer route to successful implementation of Six Sigma or any change. ^new (Added: 19-Jan-2006 Hits: 91 )

By na - The application of the basic Six Sigma concept now goes beyond its original area of defect reduction to emphasise business process improvement in general. Thus Six Sigma programmes may include cost reduction, cycle-time improvement, increased customer satisfaction - and any other metric important to the company. Thus, Six Sigma now implies a whole toolbox and a whole culture of improvement - using a variety of tools and statistical methodologies to improve the bottom line of companies ^new (Added: 19-Jan-2006 Hits: 66 )

By David L. Hallowell - With the complexity of many of the tools in the Six Sigma kit, it is easy to look at tree diagrams as fairly simple and routine. Experience shows, though, that there are enough pitfalls encountered and benefits missed that it is worth consolidating a few time-won guidelines and tips about applying them and explanations on subtle ways they can become inadvertently blurred with one another. The focus here is on four kinds of "trees" or hierarchical diagrams that become part of many Six Sigma projects: ^new (Added: 19-Jan-2006 Hits: 92 )

By Gary A. Gack - Is Six Sigma for real? Is it the factor responsible for improvements? How much Six Sigma is really necessary to get positive results? Doesn't any quality improvement method yield similar results? These questions are always in the minds of people in every organization – sometimes out in the open, sometimes not. In a thoughtful response to an iSixSigma article entitled "Six Sigma Applies to IT, as Evidenced by Success," a reader brought the issue forward and asked for answers. ^new (Added: 19-Jan-2006 Hits: 176 )

By Ali Kiran and Celal Kaplan - During the past 10 years, businesses have deployed a wealth of information technologies to increase revenue, reduce operational costs, and improve customer service. Yet many CIOs find it difficult to tell whether these investments are producing satisfactory ROI. To understand what really works, and why, these enterprises are turning to process-improvement methodologies like Six Sigma. ^new (Added: 19-Jan-2006 Hits: 239 )

By Tzippy Shochat - Surveys surround us. The questions come via the mail, face to face in shopping malls, on the telephone, and increasingly over the Internet -- a multitude of surveys, but many of them fail to achieve their goals. The fault often lies with those who design and administer the surveys with good intentions, but without the necessary professional background or survey experience. A few tips may provide some help. And the real-life examples of survey mistakes cited here are caution lights for those involved in gathering information by survey for Six Sigma projects. ^new (Added: 19-Jan-2006 Hits: 88 )

By John Kessler - For many Black Belts, the biggest challenge of their new position is not learning the data tools – it is learning the managerial skills needed to run an effective team. And one of the most difficult of the managerial skills is dealing with commitment conflicts that team members face. Here is a parable based on a number of real-life exchanges with Black Belts. ^new (Added: 19-Jan-2006 Hits: 80 )

By MINITAB - Six Sigma is an information-driven methodology for reducing waste, increasing customer satisfaction, and improving processes, with a focus on financially measurable results. First developed at Motorola Corporation in the 1980’s, Six Sigma is now considered to be a world-class measure of excellence and efficiency. It is perhaps best known because of the well-publicized successes of General Electric and AlliedSignal. ^new (Added: 19-Jan-2006 Hits: 168 )

Pages Updated On: 25-Jan-2008 - 10:50:52

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