By Robert Bacal - Guidelines and specific tips on communicating co-operatively to prevent and solve convlict situations in the workplace. An ideal resource for team members to encourage harmony, reduce unnecessary destructive conflict and create a positive climate. Based on the book by Robert Bacal entitled Conflict Prevention In The Workplace - Using Cooperative Communication. Two sided single card you can keep at work. (Added: 6-Sep-2001 Hits: 458 )

By Robert Bacal - "Seminar in a book". Full book length (230 pages), some consider this the Bible for dealing with difficult, angry or manipulative customers, regardless of industry. Used by the University of New Mexico and State Govt. of S. Carolina. (Added: 11-Oct-2001 Hits: 1112 )

By Robert Bacal - Free chapters and previews of: Defusing Hostile Customers Workbook, A Critique of Performance Management - Why Doesn't It Work, and Conflict Prevention In The Workplace (Added: 3-Oct-2002 Hits: 383 )

By Robert Bacal - This card explains how strategic planning can be used in the real world to move your organization forward, to foster common vision, and to guide your business decisions over the next ten years. (Added: 26-Dec-2001 Hits: 231 )

By Robert Bacal - You can achieve performance levels once thought unattainableÐbut only when managers and workers establish clear lines of communication, and understand how their jobs contribute to the goals of both themselves and th (Added: 8-Oct-2001 Hits: 792 )

By Robert Bacal - Maps out the steps of the performance management process from performance planning to the performance review meeting. Formatted in a checklist format so managers can check off tasks as the are completed. (Added: 6-Oct-2001 Hits: 568 )

By Robert Bacal - Managers, trainers and executives often have to deal with difficult, hostile or resistant groups. Card contains dozens of tips and principles to prepare the presenter. Review this before each presentation (Added: 15-Sep-2001 Hits: 596 )