By Robert Bacal - Whether you do occasional speeches and presentations or you do them more often, eventually you are going to come across situations where one or more people in your audience are resistant to your message. That can manifest itself in some pretty harrowing behavior, from challenging you, to outright heckling. How you conduct yourself in these situations will determine whether you succeed, or fail miserably. Knowing how to handle these situations will also help you reduce stress associated with public speaking. (Added: 13-Jan-2003 Hits: 175 )

By Robert Bacal - The Stress Busters Helpcard provides you with the basic ideas and techniques to take hold of stress in your life and avoid the physical and mental outcomes of unmanaged stress. It's a fast way of learning (Added: 13-Jan-2003 Hits: 143 )

By Robert Bacal - Some managers are able to build rapport with their employees, and inspire great dedication and loyalty. That tends to increase productivity and morale. Other managers are less adept at this process. Written by consultant and and author Robert Bacal, The Responsive Manager Helpcard helps managers and supervisors become better leaders and more effective managers by explaining what sets apart the unrespected manager from the respected leader. (Added: 13-Jan-2003 Hits: 136 )

By Robert Bacal - Written by communication expert and author Robert Bacal, Using Self-Talk To Manage Your Anger Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior. Based on the work of a number of psychologists, this card explains what self talk is, and provides some suggestions about how to go about reducing your anger by altering what you say to yourself in difficult situations. Many of these techniques are used in cognitive behavior modification therapy. (Added: 13-Jan-2003 Hits: 111 )

By Robert Bacal - Language is a funny thing. We all learn early on in life how to use verbal techniques to get our own ways, even when those tactics don't really work very well with adults. In fact, often, they create arguments and bad feelings. We call those verbal techniques "conversational cons". The purpose of this helpcard is to a) help you become more aware of when you use conversational cons, so you can improve your relationships, and b) become less likely to be the victim of conversational cons when they are used by others. (Added: 13-Jan-2003 Hits: 108 )